Descripción: “...It is defined by the Risk Index of Water Quality -IRCA. Through this paper, we advise about the problematical water supply at rural areas of the municipality of Santa Rosa de Osos and the standards that govern the contingency plans for risk to the quality of water for human consumption, in order to propose a strategy to minimize the risk in the consumption of water and taking the necessary actions by implementing the processes to ensure compliance with the standards, it constitutes a set of instruments under the light of the public management, in accordance with the risk management process in the field of domiciliary public services, considering that it has a direct influence on the quality of life from the beneficiaries, also the sustainable development in the geographical context in which the service is provided.Keywords: water for human consu ...”

Descripción: “...Aunque el método VC no es aplicado, el estudio encuentra que la posible utilización de este método y de algunos instrumentos de gestión y financiación del suelo, permitirían involucrar a la comunidad en los procesos de mejoramiento del medio ambiente y la protección de los bordes de la ciudad, a través de la aplicación de un esquema de Pago por Servicios Ecosistémicos (PSE).Abstract: The article propose, based on from the economic valuation models quality environment how to determination of the willingness to pay (WTP) from individuals, can be a complementary method for decision-making of protecting and conserving the Hill of Three Crosses. ...”

Descripción: “...Conclusion: the evaluation of the expectations addresses particularities of the performance and is useful in processes of continuous improvement.Keywords: quality of service, customer satisfaction, expectations of therelatives, nurses’ care. ...”

Descripción: “...A esta se le hace un proceso en el cual se le extraen aceites esenciales. ...”

Descripción: “...It is important to analyze all financial sources for this project, such as the budget, income statement and balance sheet; since considerable volumes of production will be handled where the quality of the product will be guaranteed and that it will be allowed to produce continuously and without interruptions, determining if this innovative idea is feasible or not due to its sales planning. ...”